To date, Binh Duong Power Company has implemented 100% of its online electricity services at level 4. The number of customers engaging in level 4 online transactions with the company has reached 100%. All customer service business records have been processed electronically through the network, with a 100% rate of transactions conducted via digital methods. Additionally, 100% of records and contracts with new customers have been digitized, with the "Electricity Purchase Agreement" provided electronically.
In addition, the company has diversified its electricity payment channels such as automatic monthly payments (authorizing banks to automatically deduct payments from customers' accounts for monthly electricity bills); payments through the EVNSPC customer service app, the Southern Power Corporation's website; payments via apps and websites of various banks; payments through e-wallets (Momo, Zalopay, Viettel Money, etc.); payments at shopping centers, convenience stores; payments at local post offices…According to Binh Duong Power Corporation, the diversification of electricity service channels aims at making it easier for customers to access services, which is a key goal in the company's digital transformation process. This initiative also helps the company transform its management approach, leadership style, working processes, business model and customer service.
In the coming time, the company will further implement digital transformation in a practical, sustainable manner, in line with the development roadmap of the digital government, digital economy and digital society as outlined in provincial People's Committee's digital transformation plan.
Reported by Hoang Anh-Translated by Kim Tin
