As of early March 2025, the Provincial Public Administration Service Center has undertaken numerous initiatives to decisively innovate the resolution of administrative procedures, transcending administrative boundaries, thereby effectively supporting the development process and serving the interests of both individuals and businesses.
Proactively prepared to implement non-territorial procedures.
According to the Binh Duong Provincial Public Administration Service Center - Dau Tieng Branch, the branch has established a counter to facilitate non-territorial procedures for various administrative tasks, including applications for business establishment and judicial records. The central branch has deployed staff to assist individuals in navigating the process, enabling them to complete non-territorial procedures online without the need to visit the provincial Public Administration Service Center.
Mr. Tran Hoang Anh, Deputy Director of the Provincial Public Administration Service Center - Dau Tieng Branch, stated that to effectively manage online administrative procedures for citizens, the branch has provided comprehensive training for staff to assist and process non-territorial administrative requests. Concurrently, the branch has enhanced its outreach regarding online administrative reform and reinforced the oversight of administrative procedures, conducting reviews and recommending the elimination or modification of unnecessary and unsuitable processes.
At the Thuan An, Di An, Tan Uyen, and Ben Cat branches, officers and volunteers have diligently advanced the execution of administrative procedures without regard to administrative boundaries, while effectively preparing for the reception and processing of these procedures. Concurrently, the branches have actively collaborated with various sectors and localities to train and mentor personnel, civil servants, and postal staff, ensuring their proficiency in utilizing the software within the administrative procedure processing system and fostering a culture of behavior that facilitates clear communication and outreach to the public and businesses.
Continue to make necessary adjustments
The pilot implementation of the "one-level" public administrative service center in the province aims to enhance the satisfaction of both organizations and individuals. This initiative seeks to foster a commitment to serving the public and businesses, ensuring that the resolution of administrative procedures is more efficient than it currently is, thereby minimizing the need for individuals and businesses to make multiple trips to various locations for the reception and resolution of administrative tasks without bureaucratic barriers. However, many professionals note that a significant challenge remains: the public has yet to adopt the practice of engaging in administrative procedures without these boundaries, resulting in a low volume of procedures processed. Individuals still tend to prefer direct interactions with the relevant professional agencies involved in the procedures they require.
Mr. Truong Cong Huy, Deputy Chief of the Provincial People's Committee Office and Deputy Director of the Provincial Public Administration Service Center, stated that the pilot project for the "one-level" Public Administration Service Center is currently being adjusted to align with the new circumstances. Nevertheless, the project's primary objective remains unchanged: to meet the needs of organizations and individuals. In terms of personnel, the entire center is undergoing a review to ensure adequate resources are in place to process non-territorial records, in line with the commitment to streamline and comprehensively innovate the management of administrative procedures. This includes providing public services without regard to administrative boundaries and enhancing the quality of online public services and digital offerings for individuals and businesses.
In the forthcoming two weeks, the Provincial Public Administration Service Center will persist in evaluating and selecting various reception points in localities that fulfill the criteria regarding headquarters, travel distance, volume of records generated, personnel, outcomes from the pilot phase two, and organizational standards. Citizens will be able to access public services within a radius of less than 30 minutes or no more than 5 kilometers. Furthermore, the center aims to prevent discrepancies in the administrative procedure records received by each district and commune, as well as to standardize the rotation and processing of procedures.
Mr. Truong Cong Huy, Deputy Chief of the Provincial People's Committee Office and Deputy Director of the Provincial Public Administration Service Center, stated that the pilot project for the province's "one-level" Public Administration Service Center is being adjusted to align with current circumstances. Nevertheless, the project's objective remains unchanged: to ensure the satisfaction of organizations and individuals. In terms of personnel, the entire center is conducting a review to prepare adequate resources for processing non-territorial records, in line with the principles of streamlining and comprehensive innovation in the management of administrative procedures. This initiative aims to provide public services without regard to administrative boundaries while enhancing the quality of online public services and digital offerings for individuals and businesses. |
Reported by Ho Van - Translated by Vi Bao
